Partnership beyond software
Sometimes a human touch is required. Candid offers services – from ongoing custom claims rules configurations and EDI enrollment support to optional custom platform integration support and medical billing services.
Onboard with ease
The Candid team works with you to ensure the onboarding timeline and process align with your needs, whether it's to onboard your full operation or a subset of your services. We then continue to support your team's configurable claims rules and reporting requirements.
Expect speedy resolutions
When questions come up, we move with urgency to get you answers and resolve your issues within pre-determined SLA commitments. Candid delivers fast and personalized customer service so you can get back to the job at hand.
Request help; we do the rest
Reach out through one centralized channel to get the exact support you need. Candid gives you visibility into the status of your request and triages to the right experts, maximizing speed and convenience for you.
Augment your team with medical billing specialists
Candid’s Billing Team can be engaged to serve as the first line of triage, review, and resolution for claim issues, including denials, rejections, stale claims, and over/under payments. We step in to support any manual resolution that may be required.