SERVICES

Partnership beyond software

Sometimes a human touch is required. Candid offers services – from ongoing custom claims rules configurations and EDI enrollment support to optional custom platform integration support and medical billing services.

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Extend your team

When bandwidth is tight, Candid team members can step in across a variety of needs, including medical billing services.

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Access answers quickly

Candid’s customer support team moves quickly to get your questions answered or issues resolved.

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Uplevel your RCM expertise

Candid’s in-house RCM experts offer advisory consultations to help clients understand the best practices for top tier RCM programs.

ONBOARDING & CONFIGURATION

Onboard with ease

The Candid team works with you to ensure the onboarding timeline and process align with your needs, whether it's to onboard your full operation or a subset of your services. We then continue to support your team's configurable claims rules and reporting requirements.

CUSTOMER-CENTRIC SLAS

Expect speedy resolutions

When questions come up, we move with urgency to get you answers and resolve your issues within pre-determined SLA commitments. Candid delivers fast and personalized customer service so you can get back to the job at hand.

CENTRALIZED SUPPORT MODEL

Request help; we do the rest

Reach out through one centralized channel to get the exact support you need. Candid gives you visibility into the status of your request and triages to the right experts, maximizing speed and convenience for you.

WORLD CLASS BILLING TEAM

Augment your team with medical billing specialists

Candid’s Billing Team can be engaged to serve as the first line of triage, review, and resolution for claim issues, including denials, rejections, stale claims, and over/under payments. We step in to support any manual resolution that may be required.

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WORK WITH US

Make medical billing our problem, not yours.